General Enquiries
Please provide us with some basic information to help us get in touch with you in 3 workdays.
Chat Live
We are here to help.
Suggestion and Feedback
We would love to hear from you.
Contact us on China Telecom Global WeChat official account.Follow China Telecom Global WeChat official account, chat live with us.
Solution Finder
Global Customer Service Hotlines
Global Customer Service Hotlines
“Customer First, Service Foremost” is China Telecom’s service philosophy and important core value. China Telecom is dedicated to providing you with excellent customer service. Our hotlines provide our global customers with daily 24-hour support, including service enquiries, technical support and fault reporting to fully show our determination with the most professional, precise, efficient and comprehensive services.
Global Customer Service Hotlines
Hong Kong China customer service hotline：
(852) 3100 0000Mainland China customer service hotline：
4008-852310Tai Wan China international toll-free hotline：
0080-185-7170Singapore international toll-free hotline：
1800-852-3100Japan international toll-free hotline：
0034-800-100255Australia international toll-free hotline：
1800-739140Vietnam international toll-free hotline：
1800-555580India international toll-free hotline：
1800-120-2212Indonesia international toll-free hotline：
0800-150-3280United Kingdom customer service hotline：
(44) 20 7536 8373Russia international toll-free hotline：
8800-3018618German international toll-free hotline：
0800-1806109France international toll-free hotline：
80522-3180You can also contact our customer service staff via email
For general enquiries
For reporting faults
OR
Wechat Offical Account
'China_Telecom_Global'