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Global Customer Service Hotlines

“Customer First, Service Foremost” is China Telecom’s service philosophy and important core value. China Telecom is dedicated to providing you with excellent customer service.  Our hotlines provide our global customers with daily 24-hour support, including service enquiries, technical support and fault reporting to fully show our determination with the most professional, precise, efficient and comprehensive services.

Global Customer Service Hotlines

Hong Kong China customer service hotline:
phone (852) 3100 0000
Mainland China customer service hotline:
phone 4008-852310
Taiwan China international toll-free hotline:
phone 0080-185-7170
Singapore international toll-free hotline:
phone 1800-852-3100
Japan international toll-free hotline:
phone 0034-800-100255
Australia international toll-free hotline:
phone 1800-739140
Vietnam international toll-free hotline:
phone 1800-555580
India international toll-free hotline:
phone 1800-120-2212
Indonesia international toll-free hotline:
phone 0800-150-3280
United Kingdom customer service hotline:
phone (44) 20 7536 8373
Russia international toll-free hotline:
phone 8800-3018618
German international toll-free hotline:
phone 0800-1806109
France international toll-free hotline:
phone 80522-3180
You can also contact our customer service staff via email
For general enquiries:
For reporting faults: