Global Customer Service Hotlines | China Telecom Global

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Bandwidth on Demand, zero configuration

Ultra-Low Latency

The ultra-low latency, high redundancy helps enterprises to operate at stable environment.

Global Internet Service (GIS)

China Telecom Global, one of the best internet access providers, provides Global Internet Services, the window for operators and corporate customers to connect the world.

Cloud Conference

Based on the rich global node resources, China Telecom Global Cloud Conference covers 123 countries/regions, and continues to expand to the world.

Developed on China Telecom's proprietary communications network, China Telecom Global's International 4008 product provides high-quality ITFS voice transfer services for multinational companies and carriers.

China Telecom Global's Call Centre Solution is a further expansion on the basis of the existing GPBX products, and is combined with SIP Trunk to provide customers such as call service centres or teleconferences with voice access, traffic convergence and termination solutions.

Instant and direct global VoIP trunk connections, dialing worldwide through SIP trunk.

Global Wavelength (GWL)

High-speed and reliable transmission service for sensitive information and critical data.

End-to-end International Private Leased Circuit service can better meet customer needs.

International Ethernet Private Line provides flexible connectivity for business needs.

Provide customers with one-stop services to manage their network in the simplest way.

Leveraging Ethernet service based on MPLS Network to provide private communication for enterprise customers.

Global Internet Access (GIA)

China Telecom’s Global Internet Access (GIA) provides high quality Internet Service with premium China access for enterprises.

Global Transit (GT)

China Telecom’s Global Transit (GT) provides IP transit service for ISPs and ICPs to access global internet resources.

One-stop Chinese Internet Resource Access Service.

ChinaNet Paid-peer

Swiftest routing for Chinese Resource Internet Access.

China Telecom's Anti-DDoS attack service, your reliable network safeguard.

China Telecom Global provides enterprises with a safe and reliable public cloud exchange platform network connection solution.

An unified, distributed, and low cost storage system designed for excellent performance, reliability, and scalability.

China Telecom Global's Cloud Server can provide an excellent enterprise-level cloud infrastructure, which beyongd safe and reliable.

Cloud Migration

China Telecom Global strives to provide corporate customers with cloud-based business migration and cloud-based migration services.

Virtual Private Cloud

Virtual Private Cloud One-stop IT managed service on demand.

China Telecom Global provides professional facilities with integrated IDC service.

Disaster Recovery

China Telecom Global provides financial customers with a disaster recovery centre for contingency and real-time response in various emergencies.

China Telecom Global owns two data centres to provide point-to-point fast and stable intelligent Ethernet connection services.

China Telecom Global provides high-quality and convenient cross connections in data centres.

Provide customers with Remote Hand Services that related to various maintenance and emergency services in the data centre.

Managed Services

China Telecom Global's comprehensive Managed Service is designed to provide customers with professional IT support.

Content Delivery Network(CDN)

China Telecom’s Content Delivery Network(CDN) provides reliable, scalable and speedy services for web pages, files and streaming media.

Media Exchange Service (MDX)

China Telecom provides industry-leading Media Exchange Service (MDX), to ensure reliable media transmission and high-quality live broadcasting services.

CTExcel Mobile Services

Provide local and cross-regional mobile communication services for individual and enterprise customers with high-speed and high-quality networks.

CTExcel Connect Teleconference

Provide high-quality, clear and comprehensive business teleconference system.

Enterprise Communication

Provide enterprise customers with a full range of business numbers for their employees to fulfil the requirements from customers.

Provide safe and reliable enterprise SMS services for corporate customers.

Keep in touch with relatives and friends all over the world at anytime, which is able to facilitate travel or business.

Provide one-stop global IoT solutions.

China Telecom Global provides end-to-end international IP voice connection services to help companies easily reach the world.

Branch Office IT Package

Data Centre Premises Construction

Bank Data Centre Service Migration-solutions

Retail Industry IT Package

Extra-low voltage (ELV) Engineering

Smart industrial park solutions

Secure Network And Extra-low voltage (ELV) Engineering

Value Added Services For Global Data Centres

Enterprise Branch Office IT Package

Wesee Video Conference Solution

Unified Communication Solution

Commercial Vehicles - Global Connectivity Solution

Passenger Vehicles - Multinational Business Deployment

IoT - Smart Home Appliances (NB-IoT Project)

IoT - Smart Industrial Equipment

MPLS VPN - Engineering Company

MPLS VPN - Financial Services Company

MPLS and SD-WAN – International Machine Builder

MPLS and SD-WAN - Public Utility Company

Ethernet - Multinational Internet Company

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Global Customer Service Hotlines

“Customer First, Service Foremost” is China Telecom’s service philosophy and important core value. China Telecom is dedicated to providing you with excellent customer service. Our hotlines provide our global customers with daily 24-hour support, including service enquiries, technical support and fault reporting to fully show our determination with the most professional, precise, efficient and comprehensive services.

Global Customer Service Hotlines

Hong Kong China customer service hotline:

(852) 3100 0000

Mainland China customer service hotline:

4008-852310

Taiwan China international toll-free hotline:

0080-185-7170

Singapore international toll-free hotline:

1800-852-3100

Japan international toll-free hotline:

0034-800-100255

Australia international toll-free hotline:

1800-739140

Vietnam international toll-free hotline:

1800-555580

India international toll-free hotline:

1800-120-2212

Indonesia international toll-free hotline:

0800-150-3280

United Kingdom customer service hotline:

(44) 20 7536 8373

Russia international toll-free hotline:

8800-3018618

German international toll-free hotline:

0800-1806109

France international toll-free hotline:

80522-3180

You can also contact our customer service staff via email

For general enquiries:

cs@chinatelecomglobal.com

For reporting faults:

global.noc@chinatelecomglobal.com